Air travel

These rights apply to scheduled domestic flights within an EU country and to charter flights leaving or arriving at an EU airport. For flights arriving from outside the EU, these rights only apply to EU airlines. Long delays If you check in on time for a flight and there is a significant delay, the airline must provide you with meals and refreshments, hotel accommodation, if necessary, and communication facilities. The airline also has to give you a written statement about your rights as a passenger. When the delay is 5 hour or more, the airline should also offer to refund your ticket, but only if you decide not to take the delayed flight. There is no financial compensation for delays. Overbooking If there are too many passengers booked for the seats available, the airline firstly has to call for volunteers willing to give up their seats. It is only the that an airline can decide not to take certain passengers on board. It is then obliged to offer you financial compensation. You are also entitled to meals and refreshments, hotel accommodation, if necessary, communication facilities and a written statement about your rights as a passenger. Cancellation If your flight is cancelled due to reasons within the airline’s control, the operating airline should provide you with either a refund of your ticket or alternative transport to your final destination. Under certain circumstances and, it the cancellation is not as a result of a force majeure incident, the airline hast to pay you financial compensation. It also to give you meals and refreshments, hotel accommodation, if necessary, communication facilities and a written statement about your rights as a passenger. Lost luggage You may claim compensation for destruction, damage, loss or delay of your luggage on a flight by an EU airline, anywhere in the world. Resolution of disputes In order to avoid lengthy and costly court cases, EU countries are obliged to set up independent national bodies to deal with passengers’ complaints and any disputes they may have with airlines. For the name and address of the relevant authority, or details of organizations which can advise or help with other complaints (e.g. loss of luggage, injury, and package holiday), contact Europe Direct by freephone on 00 800 6789 1011, or by e-mail via the website europedirect.europa.eu.